Customer Experience Coordinator - Gosport

We are recruiting a Customer Experience Coordinator at our Gosport site who wishes to progress their career in a Customer Experience role.  Reporting directly to the Customer Experience Manager, the successful candidate will be responsible for delivering excellent service to the team and will play a fundamental role in contributing to the future growth of our Company.

 

The successful candidate will have a strong work ethic and a commitment to succeed.  They should have the ability to use their own initiative, whilst also being a strong team player.

 

Key duties & responsibilities include

• Managing 50% of existing and new business
• Completion of all work for first time orders
• Keeping customers informed of any changes to their orders, including change to delivery schedule
• Producing customer quotations using Navision
• Maintenance of Navision to include new tooling creation and inks
• Order processing
• Raising of artwork with supplier
• Ordering ink swatches with supplier
• Date changes and order amends specified by Customer
• Aged stock
• Relevant Customer, external/internal accounts queries
• Ensuring all relevant procedures under ISO9001-2015 are adhered to
• Processing, monitoring and follow up of customer quality complaints
  

Skills & Knowledge

• Confident articulate individual who will be able to offer high levels of personal drive and focus.
• Commercial knowledge combined with excellent customer relationship building skills.
• Good attention to detail and able to demonstrate initiative.
• Flexible thinking and self-motivation.
• Possess excellent IT skills.
• Ability to work under pressure to achieve tight deadlines.
• Able to work effectively within an established team.
• Able to produce written communications to a high standard
• Good communication and numeracy skills
• A desire to develop knowledge and experience

The Benefits

• Competitive salary
• 33 total days holiday per year including bank holidays
• Pension
• Personal development
• Flexible working applications will be considered

 

If you meet the above criteria and would like to join the SK Gosport team, please follow the link below, click the Apply Now button and follow the on-line application process.