eCommerce Product Returns Pack| Smurfit Kappa
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Postal packaging

eCommerce Product Returns Pack

Ensure your customers have a stress-free returns experience with eCommerce packaging designed to facilitate product returns.

Our eCommerce product return packaging named the ’ Twist and Return’ pack has been designed so that if a product needs to be returned after unboxing, the top lid can quickly be twisted to expose the returns label printed on what was originally the inside of the lid. 

All your customers’ needs to do is ‘twist and turn’ the lid to create an easy to return packaging experience. Our research (with over 8000 consumers) shows that 46% of consumers will purchase again and make recommendations to their family/friends, if a parcel is easy to return.

The ‘Twist and Return’ pack can also be printed inside to serve also as a gift pack. After receiving it, simply twist the lid to create a decorative gift box to give away. 

All eCommerce product return packaging is made bespoke to your size requirements and for smaller products letterbox sized packs are also available.

Our eCommerce product returns packaging consists of only one material - Paper – which is FSC® certified, 100% recyclable and made from a renewable resource. 

 

We offer an integrated tailored service from initial design to testing

Smurfit Kappa offers an integrated tailored service from initial design to ISTA 6 Testing to assist vendors in getting their products to market. 

Our team of 700 designers will work with you to develop a pack to meet your products need and using our unique innovation tools, we will calculate the required pack strength to meet your supply chain needs.

At our ISTA certified lab we then rigorously test paper, board and pack performance throughout the supply chain. Our expert’s stress-test packaging in all different transport simulations and climates, and these leading logistics insights ensure your products are well protected all the way to their final destination.

Smurfit Kappa’s accredited ISTA laboratory offers Frustration Free Packaging (FFP), Ships-in-Own-Container (SIOC) or Prep-Free Packaging (PFP) testing to ensure the reduction of damages.

Amazon Frustration Free Packaging (FFP)

Smurfit Kappa EU is an official participant in the Amazon Packaging Support and Supplier Network (APASS)

The APASS program has been designed by Amazon to help support vendors, sellers and manufacturers in obtaining certification of their products as Frustration Free Packaging (FFP), Ships-in-Own-Container (SIOC) or Prep-Free Packaging (PFP).

The packaging initiative implemented by Amazon enhances the consumer experience by using recyclable boxes that are easy to open and free of excess materials such as hard plastic clamshell cases, plastic bindings, and wire ties. APASS also improves the environmental footprint of Amazon suppliers by reducing packaging waste and product damages due to the optimised packaging solutions.

Smurfit Kappa provides APASS services directly to vendors, sellers or manufacturers in compliance with Amazon’s certification requirements and guidelines.

A guide to Frustration-Free Packaging

A guaranteed supply from a trusted source

Our certified Chain of Custody is your guarantee of a verifiably sustainable packaging supply chain.

At Smurfit Kappa we understand the importance of sustainability in everything we do, and see it as our responsibility to ensure the products we supply to our customers meet the highest chain of custody standards.

  • 100% of paper produced and sourced for our packaging solutions is FSC®, PEFC™ or SFI™ Chain of Custody certified
  • 90% of packaging supplied to customers is FSC®, PEFC™ or SFI™ Chain of Custody certified

Look out for our stamp of proof on your invoice to give you total peace of mind around the origin of your paper-based packaging.

Learn more about Chain of Custody

How can packaging help you drive eCommerce growth?

Packaging can deliver a whole lot more than products. Through eSmart, Smurfit Kappa’s unique eCommerce packaging service, our experts can scrutinise and optimise the performance of your packaging across 12 different business areas. 

From packing line to supply chain to customer experience, we act only on the opportunities relevant to your business – so you’ll have the insights you need to make better plans, faster decisions and be more prepared to grab every opportunity as you expand.

Learn more about eSmart
 

See how easy our 'Twist and Return' eCommerce pack is to use

eCommerce Product Returns Pack

ECOMMERCE PRODUCT RETURNS PACK

Ensure your customers have a stress-free returns experience with eCommerce packaging specifically designed to facilitate product returns.

eCommerce return packaging twist and turn 

Frequently Asked Questions

 Please note our minimum order quantity is 500

Looking to discuss your packaging options or need more information?

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